TROUBLESHOOTING(1), Toshiba
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Troubleshooting
Compaq Notebook Series
Document Part Number: 267644-001
April 2002
This guide gives you steps to troubleshoot minor problems
yourself and obtain support from Compaq. It presents common
problems users may encounter and provides solutions and
resources.
© 2001 Compaq Information Technologies Group, L.P.
Compaq, the Compaq logo, Evo, and Presario are trademarks of Compaq
Information Technologies Group, L.P. in the U.S. and/or other countries.
Microsoft and Windows are trademarks of Microsoft Corporation in the U.S.
and/or other countries.
All other product names mentioned herein may be trademarks of their respective
companies.
Compaq shall not be liable for technical or editorial errors or omissions
contained herein. The information is provided “as is” without warranty of any
kind and is subject to change without notice. The warranties for Compaq
products are set forth in the express limited warranty statements accompanying
such products. Nothing herein should be construed as constituting an additional
warranty.
Troubleshooting
First Edition April 2002
Document Part Number: 267644-001
Contents
Solving Common Problems . . . . . . . . . . . . . . . . . . . . . . . 1–1
Quick Solutions Checklist . . . . . . . . . . . . . . . . . . . . 1–2
Using the World Wide Web . . . . . . . . . . . . . . . . . . . . . . . 1–3
Preparing to Call Technical Support . . . . . . . . . . . . . . . . 1–4
Problem Solutions Table . . . . . . . . . . . . . . . . . . . . . . . . . 1–5
Audio Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–5
Battery Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–7
CD and DVD Drive Problems . . . . . . . . . . . . . . . . . 1–10
Infrared Communications Problems . . . . . . . . . . . 1–13
Modem Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–15
PC Card Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 1–19
Keyboard and Pointing Device Problems . . . . . . . . 1–20
Hard Drive Problems (Primary Hard Drive) . . . . 1–22
Hard Drive Problems (Secondary Hard Drive) . . . 1–23
Power Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–24
Games Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–25
Display Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–26
Internet Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–27
Memory Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 1–27
USB Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–28
Troubleshooting
iii
1
Problems and Solutions
Solving Common Problems
Problems that occur while using the notebook may originate with
the notebook, the operating system, a software application, or an
external device attached to your notebook.
This guide is designed to describe solutions to enable you to
troubleshoot problems yourself or obtain help from Compaq.
■
For general problems that may originate with the notebook,
refer to the “Quick Solutions Checklist” in this guide.
■
For problems that may originate with your hardware, refer to
the
Hardware Guide
on this CD.
■
To check your notebook configuration and run diagnostic
tests, refer to the
Software Guide
on this CD.
■
For problems that may not originate with the notebook, refer
to the documentation included with your software
application, external device, or operating system.
■
For Compaq support, refer to “Preparing to Call Technical
Support” and “Using the World Wide Web” in this guide.
■
To locate a Compaq authorized dealer, reseller, or service
provider, refer to the
Worldwide Telephone Numbers
booklet
included with the notebook.
Troubleshooting
1–1
Problems and Solutions
Quick Solutions Checklist
✎
To shut down a system that is not responding, when Windows
shut down procedures cannot be used, refer to the emergency shut
d
own procedures outlined in the Hardware Guide on this CD.
■
Is adequate power available to the notebook?
❏
If the notebook is connected to an electrical outlet, are
the power cord and external AC Adapter cable
connections secure?
❏
Is the electrical outlet providing power?
❏
Is the battery pack fully charged?
✎
For details about managing battery power, refer to the battery
p
ack information in the
Hardware Guide
on this CD.
■
Did you remove a diskette from the drive before turning on
the notebook? Failure to do so can prevent the notebook from
booting up.
✎
For instructions on downloading ROM updates, refer to the
S
oftware Guide
on this CD.
1–2
Troubleshooting
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